Al Manara Electric Trading Co.
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Shipping Method
Store Pickup, Standard Shipping
Stores and Locations
Al Malaz, Riyadh, SAU
Contact
Seller Since
10/29/2025
Al Manara Electric began its operations in early 1987 and has consistently focused on customer satisfaction and maintaining high-quality standards ever since. The company employs a highly efficient team with extensive experience across a wide range of specializations. Al Manara Electric is a leading name in the field of electrical switches and sockets, residential and commercial panel boards, circuit breakers, contactors, indoor and outdoor lighting, chandeliers and garden illumination. We proudly serve as agents for several international companies across the Kingdom of Saudi Arabia and the Middle East.
These Terms & Conditions govern the return, replacement, and warranty policy provided by the seller on ABB Marketplace. By completing a purchase, the customer agrees to the following terms:
1. Order Processing
• Orders are processed within 24 hours after confirmation.
• You will receive an email confirmation with order details.
• As the seller we will share the invoice directly with you.
________________________________________
2. Delivery Policy
• We deliver within Saudi Arabia only via approved logistics partners.
• Estimated delivery time: [3–5 business days], depending on location.
• Delivery fees (if applicable) will be shown at checkout.
• Please ensure your delivery address and contact information are accurate.
• We are not responsible for delays or failed deliveries due to incorrect details.
• Store pickup: Once the order is placed and confirmed, we will share the pickup details, including:
i. Store location
ii. Contact information
iii. Invoice
• We are responsible for ensuring that items are prepared and ready for pickup within 1–2 business days from order confirmation for Riyadh Pickup, and within 5–7 business days for Jeddah, Makkah, Taif, Tabuk, Madinah, Hail, Qassim, Dammam, Al Ihsa, Jizan, and Najran Pickup, unless otherwise communicated.
• Customers must present the order confirmation and invoice to collect their purchase.
• Orders must be picked up within 5 business days of confirmation. After that, we have had the right to cancel the order.
• Any delays or changes in pickup availability must be communicated with us as the seller.
________________________________________
3. Return & Refund Policy
• Return request must be submitted within 14 days of receiving the product.
• Items must be unused, in original packaging, and in resalable condition.
• Non-Returnable Items
• If the product is defective, damaged, or not as described, we will offer a full refund or replacement, shipping charges will be incurred.
• Refunds are issued within [5–10] business days to the original payment method after we receive and inspect the returned item.
• Returns and replacements must be made at the same branch where the invoice was issued. Other branches will not accept returns or replacements for purchases made elsewhere.
To request a return, please contact us.
________________________________________
4. Order Cancellation
• Orders can be canceled before shipping.
• If it has already shipped, please wait for delivery and then submit a return request.
________________________________________
5. Warranty
• All products are covered by a 1-year warranty from the date of purchase (as per invoice).
• The warranty covers manufacturing defects only and does not apply in cases of misuse or mishandling.
• The original invoice is required to activate or claim warranty services.
________________________________________
6. Customer Support
If you have any questions or concerns, contact our support team at:
Email: marketing@almanara.com.sa
WhatsApp: +966 11 478 7975
Support Hours: 9:00AM to 5:00PM
Sunday to Thursday
Location: Riyadh
________________________________________
7. Compliance
We comply with the E-Commerce Law of the Kingdom of Saudi Arabia and all consumer protection regulations issued by the Ministry of Commerce. These terms are governed by the laws of Saudi Arabia. Any disputes will be resolved under the jurisdiction of Saudi courts.
8. Updates
We reserve the right to update these Terms & Conditions as needed. Changes will be posted on our store page.
Seller Al Manara Terms & Conditions for Returns, Replacements, and Warranty
Effective Date: 21 Nov 2025
ABB Marketplace is not responsible for any disputes or issues arising from non-compliance with the store pickup policy by the customer.
1. Order Processing
• Orders are processed within 24 hours after confirmation.
• You will receive an email confirmation with order details.
• As the seller we will share the invoice directly with you.
________________________________________
2. Delivery Policy
• We deliver within Saudi Arabia only via approved logistics partners.
• Estimated delivery time: [3–5 business days], depending on location.
• Delivery fees (if applicable) will be shown at checkout.
• Please ensure your delivery address and contact information are accurate.
• We are not responsible for delays or failed deliveries due to incorrect details.
• Store pickup: Once the order is placed and confirmed, we will share the pickup details, including:
i. Store location
ii. Contact information
iii. Invoice
• We are responsible for ensuring that items are prepared and ready for pickup within 1–2 business days from order confirmation for Riyadh Pickup, and within 5–7 business days for Jeddah, Makkah, Taif, Tabuk, Madinah, Hail, Qassim, Dammam, Al Ihsa, Jizan, and Najran Pickup, unless otherwise communicated.
• Customers must present the order confirmation and invoice to collect their purchase.
• Orders must be picked up within 5 business days of confirmation. After that, we have had the right to cancel the order.
• Any delays or changes in pickup availability must be communicated with us as the seller.
________________________________________
3. Return & Refund Policy
• Return request must be submitted within 14 days of receiving the product.
• Items must be unused, in original packaging, and in resalable condition.
• Non-Returnable Items
• If the product is defective, damaged, or not as described, we will offer a full refund or replacement, shipping charges will be incurred.
• Refunds are issued within [5–10] business days to the original payment method after we receive and inspect the returned item.
• Returns and replacements must be made at the same branch where the invoice was issued. Other branches will not accept returns or replacements for purchases made elsewhere.
To request a return, please contact us.
________________________________________
4. Order Cancellation
• Orders can be canceled before shipping.
• If it has already shipped, please wait for delivery and then submit a return request.
________________________________________
5. Warranty
• All products are covered by a 1-year warranty from the date of purchase (as per invoice).
• The warranty covers manufacturing defects only and does not apply in cases of misuse or mishandling.
• The original invoice is required to activate or claim warranty services.
________________________________________
6. Customer Support
If you have any questions or concerns, contact our support team at:
Email: marketing@almanara.com.sa
WhatsApp: +966 11 478 7975
Support Hours: 9:00AM to 5:00PM
Sunday to Thursday
Location: Riyadh
________________________________________
7. Compliance
We comply with the E-Commerce Law of the Kingdom of Saudi Arabia and all consumer protection regulations issued by the Ministry of Commerce. These terms are governed by the laws of Saudi Arabia. Any disputes will be resolved under the jurisdiction of Saudi courts.
8. Updates
We reserve the right to update these Terms & Conditions as needed. Changes will be posted on our store page.
Seller Al Manara Terms & Conditions for Returns, Replacements, and Warranty
Effective Date: 21 Nov 2025
ABB Marketplace is not responsible for any disputes or issues arising from non-compliance with the store pickup policy by the customer.