These Terms & Conditions govern the return, replacement, and warranty policy provided by the seller on ABB Marketplace. By completing a purchase, the customer agrees to the following terms:
Order Processing
Orders are processed within 24 hours after confirmation.
You will receive a confirmation email with order details.
As the seller, we will share the invoice directly with you.
2. Delivery Policy
We deliver within Saudi Arabia only via SMSA.
Estimated delivery time: [2–5 business days], depending on location.
Delivery fees (if applicable) will be shown at checkout.
Please ensure your delivery address and contact information are accurate.
We are not responsible for delays or failed deliveries due to incorrect details.
Store pickup: Once the order is placed and confirmed, we will share the pickup details, including:
Store location
Contact information
Invoice
We are responsible for ensuring that items are prepared and available for pickup within 1–2 business days from order confirmation, unless otherwise communicated.
Customers must present the order confirmation, invoice to collect their purchase.
Orders must be picked up within 5 business days of conformation. After that, we have had the right to cancel the order.
Any delays or changes in pickup availability must be communicated with us as the seller.
3. Return & Refund Policy
Return request must be submitted within 3 days of receiving the product.
Items must be unused, in original packaging, and in resalable condition.
If the product is defective, damaged, or not as described, we will offer a full refund or replacement, including shipping.
Refunds are issued within 2 weeks to the original payment method after we receive and inspect the returned item.
Returns and replacements must be made at the same branch where the invoice was issued. Other branches will not accept returns or replacements for purchases made elsewhere.
To request a return, please contact us.
4. Order Cancellation
Orders can be canceled before shipping.
If already shipped, please wait for delivery and then submit a return request.
5. Warranty
All products are covered by a 1-year warranty from the date of purchase (as per invoice).
The warranty covers manufacturing defects only and does not apply in cases of misuse or mishandling.
The original invoice is required to activate or claim warranty services.
6. Customer Support
If you have any questions or concerns, contact our support team at:
Email: Info@elemac.sa
Phone/WhatsApp: [+966 582055155]
Support Hours: [8 am to 5 pm, from Sunday to Thursday]
7. Compliance
We comply with the E-Commerce Law of the Kingdom of Saudi Arabia and all consumer protection regulations issued by the Ministry of Commerce. These terms are governed by the laws of Saudi Arabia. Any disputes will be resolved under the jurisdiction of Saudi courts.
8. Updates
We reserve the right to update these Terms & Conditions as needed. Changes will be posted on our store page.
ELEMAC Terms & Conditions for Returns, Replacements, and Warranty
Effective Date: [06-19-2025]
ABB Marketplace is not responsible for any disputes or issues arising from non-compliance with the store pickup policy by the customer.